Business Analyst
Business area:
Business Consulting
Location:
Remote
Job type:
Contract
Start date:
5 June 2022
End date: N/A
Security Clearance:
Internal Background Check (DBS)
About us
Solirius Consulting delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients’ needs.
It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 250 consultants working with a variety of key clients from both the public and private sectors such as the Ministry of Justice, Department for Education, FCDOS, UEFA, International Olympic Committee and Mercedes Benz; with plans to increase our client base further in the near future.
We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants’ expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose.
The role
We are looking for experienced Business Analysts to work with us on a project with one of our major government clients to help deliver the configuration of a SaaS platform (Zendesk) and the migration of our client's current service.
Key Responsibilities:
To facilitate the configuration of the existing software as a service Zendesk instance and associated integrated technologies to successfully transition the service line onto our clients' technology estate.
To document and develop the AS-IS and TO-BE operating models, SOPs and associated documentation to facilitate the successful build and transition of the service line.
To deliver a business change agenda to ensure that the technology and new ways of working are embedded with end-users – this will include impact assessments, change plans, approach, training etc
To deliver improvements and efficiencies in line with customer service aspirations as we deploy the service from MVS to MVS+.
Equality and diversity
Solirius Consulting is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics.
Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.
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