At the Planning Inspectorate (PINS), we design services to meet a wide range of user needs. To help ensure services provide a consistent, user-centred experience and improve collaboration across teams, we've been developing a shared design system. In this post, Claire McShane, who is deployed as an Interaction Designer at PINS, shares how it started and what we’ve learned so far.

It was a typical gloomy day in January when a group of our consultants visited Newham Collegiate Sixth Form Centre in East Ham. We ran a workshop for students eager to explore careers in tech.

On the UK's Renters Reform programme, we scoped 170+ features using Agile T-shirt sizing. In collaborative workshops, teams from tech, design, and policy aligned on effort (S, M, L, XL). This built a shared understanding of complexity, surfaced hidden risks, and enabled realistic MVP planning and delivery forecasting across the entire project.

Solirius partnered with The Talent Tap to enhance their website, supporting social mobility through user-centered design.

Sree our Principal User Researcher discusses how you can advocate for diverse user needs and ensure inclusive design on your projects.

Piya discusses the importance of creating government services that are accessible to everyone.